POOR SERVICE!!!!!!!!!!!’nnn

I received a payment from an external bank(Nedbank) for R1000 on the 18/02/2022 from a client,I got a call from the depositor where he informed me that his bank called him to inform him that my account was **********.I visited my nearest Capitec branch & they confirmed that a hold was placed on the amount transferred,the reason they gave me was quite surprising.They requested that I submit an affidavit(state what funds were for) & also the proof of payment.I have submitted all the requested docs & have made numerous phone calls to the Client Care Centre(useless).They make a person hold on for 15 mins & yet up until this day all 10 consultants I had a chat with can’t help me to resolve this issue.I’m at my wits end with this issue,can someone pls expedite this issue asap,I need this money to pay for my children’s school registration fees.