Poor service/Frustration

I am so disappointed in the service recived from Capitec to date. About a month ago I found out that there is a stopped status on my account at capitec. Apparently ********** activity was found and they freezed the account. I went back and forth and found out that there was a ********** bank account to sent african. I asked them most recently to get access to my finances on my bank account, they had a lot of stories. I had to go in and out of the branches. The one branch called in to head office and advised that they cannot release my funds because of the stop, the other branch called in again and this time to forensics, I first had to send proof where the money is coming from before they could release the money. I was really so frustrated because I called SAFPS where the listing against my name was raised by African Bank and they advosed that I am entitled to my finances and the listing is not against my ID number. No i am so so scared because coming Monday, 25th October 2021 I am going to receive my salary into this samw bank account and it is more than the daily limit to withdraw. I am so frustrated and do not have the strength to go back and forth again. All I ask from capitec is that I get access to my funds PLEASE PLEASE. i need to pay bills and buy food. I want the funds to be transferred to another bank account please. I have sent Capitec's forensics department my payslip as proof that it is my salary that is going to be paid into my bank account. All I ask is that they transfer the money to another account which I will provide in order for me to pay my bills.