Poor service..Capitec pay transaction failure due to technical issue.money gone

On Friday 19th July 2024, around 07:26 I made a R300 payment via capitec pay to a merchant but the transaction was interrupted by the technical blackout just after I authorized the transaction resulting in a failed transaction with the merchant yet my money was deducted. I thought when the system is restored the money will be returned since the transaction was interrupted, that did not happen. So I contacted capitec to try and resolve the issue, Initially I wanted the proof of payment since the merchant was asking for that to show that money was paid into their account, unfortunately there is no option for POP on capitec and when I asked the bank through an agent they said that capitec pay transaction do not have POP on the app and promised to send one to me which didn't happen, but confirmed that the money was successful on the wallet doc but the transaction was declined.next day I was told that the matter is resolved but did not mention how, upon follow-up I realized that they are quoting a wrong merchant on their feedback and still mission failed. The following day I tried to follow up on the issue I was told by another agent that my money will be refunded in 3 to 5 days. At this point I was already very frustrated and impatient. Two day later I followed up again only to be told by another agent that the matter is resolved with attitude and said that the merchant says they will credit me and when I speak to merchant they know nothing about that. Friday 26 July 2024, matter still unresolved and at this point it's been re-escalated at twice with waiting period continuing to increase. Monday 29th July 2024, another follow, only to be met with another escalation and in all this encounters I have to re-explain everything as if to irritate me until I give up. Is the bank using this technical issue to s***m us? This is a bank for crying out loud, how does it fail to produce POP? How do you develop an app that cannot cater clients needs? How can I pay someone and still fail to provide proof of payment? Why is a straightforward transaction with record on the app fail to be corrected? If the transaction was declined or interrupted after successful deduction why not just refund the money? How I am supposed to trust the bank if the answers they give when there is a problem are it can't be done, we are escalating and it's resolved when nothing is actually resolved. I need an urgent resolution to this not another 24 hours.