AN
Athenkosi N

1 reviews | Active since May 2016

31 May 2016, 10:33

Poor Service your staff.

<p>Poor service! Disgusting! and discriminating! </p> <p>Lunga a deposits teller at Capitec Bank Nonqubela Site B Khayelitsha Branch. Pulls his friend from behind the queue. She had on her Nedbank uniform. He takes her deposit as if we do not exist! </p> <p> </p> <p>I ask him why? With an attitude he tells me to go back to the queue like nothing is going on. This appears like something he does for her every time she comes to the bank she does not queue she goes straight in front. </p> <p> </p> <p>I went to his manager Mr Thambo who had apologised. But it seems like they will put this one under the rug. </p> <p> </p> <p>I work for customer service myself and this was not acceptable. I do not seek compensation just fair service for all. </p> <p> </p> <p>South Africa is a developing country and people like Lunga are slowing down the process.</p> <p> </p> <p>Simplicity is the ultimate sophistication my foot! </p> <p> </p> <p> </p>

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Replies (1)
Capitec Bank
Capitec Bank's reply01 Jun 2016, 07:10
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Roxanne Pridgeon will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank