CA
Charental A
1 reviews | Active since Jul 2019
08 Jun 2020, 09:44
Poor service! What's the point of insurance on credit!!
Worst bank ever! I have been applying for credit card insurence due to a loss of income about in May, yet no feedback! I have called to make arrangements for move of debit order for my loan in May after trying for a week of calling and finally getting through I am told there is nothing they can do as you have to call three days in advance to make arrangements! I have send an complaint to clientcare, again no answer but it states it operates 24hours. I am really dispointed with the service of Capitec. I keep getting an sms saying my account is in areas, its not by choice!!!!!I have been emailing and calling but no response. What is the point in having insurance on loan and credit cards if you cannot use it!!!!
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Replies (4)
Capitec Bank's replyOfficial
08 Jun 2020, 11:49Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply08 Jun 2020, 11:49
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
09 Jun 2020, 15:46Good day Ms Arries
As discussed telephonically, I confirm the matter has been dealt with.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply09 Jun 2020, 15:46
Official
Good day Ms Arries
As discussed telephonically, I confirm the matter has been dealt with.
Kind regards
Complaint Management
Capitec Bank
CA
Charental A's updateReviewer Update
14 Jun 2020, 08:55How was this matter dealt with????why after I complained on hellopeter I got several calls for the same matter by difdrent people. I am still waiting on credit card insurance because I am not working. My account is still in areas and to add to that you guys took the little money I got from uif to cover the areas account after I called so many times to ask to fix it because I have no money!!!!!again the worst bank ever!!! You take the last money from people in this difficult time!!
CA
Charental A's update14 Jun 2020, 08:55
Reviewer Update
How was this matter dealt with????why after I complained on hellopeter I got several calls for the same matter by difdrent people. I am still waiting on credit card insurance because I am not working. My account is still in areas and to add to that you guys took the little money I got from uif to cover the areas account after I called so many times to ask to fix it because I have no money!!!!!again the worst bank ever!!! You take the last money from people in this difficult time!!
CA
Charental A's updateReviewer Update
15 Jun 2020, 12:20I can say the above is all sorted. Thanks to Mpho and Micheala from capitec. You guys have been a great help in assiting. You ladies have changed my view about Capitec. I will say the debt collection team still needs ethical s****s. For someone that works in the hotel industry they are not really helpful nor friendly. Nonetheless thanks!
CA
Charental A's update15 Jun 2020, 12:20
Reviewer Update
I can say the above is all sorted. Thanks to Mpho and Micheala from capitec. You guys have been a great help in assiting. You ladies have changed my view about Capitec. I will say the debt collection team still needs ethical s****s. For someone that works in the hotel industry they are not really helpful nor friendly. Nonetheless thanks!