Poor service this bank is a fly by night

I have been trying to get assistance with Capitec bank and all I am getting is poor service from the agents since the 20th last week I even asked to speak to a manager who promised to call me back in anew hour no one called me back. I did an online purchase whilst I was busy waiting for the process to ask me to log in using my details it didn't happen. I logged on internet banking only to find out that 2 payments went out after that I called the bank with no help was told that the reversal will be sent to escalations department which will take 7 working days. This morning I woke up and only to find out that another r479 was debited I called the bank again and now I am told by Avesnie that they cannot help me with the 2 payments that went off. I want my money ASAP and trust me I will send this to the Ombudsman. I will be moving to another bank