Poor service, SIES!

Good day, Sir/ Madam

I trust you are well.

I called your collections department 7 times today and failed to resolve my enquiry. I spoke to Angelic at 16:16 to explain my issue. I indicated to her, I don't have enough airtime and asked her to call me back. She told me I cannot make callbacks and did not even offer an alternative to assist me with my enquiry on my access facility.

I then proceeded to apply for airtime advance to call again. I managed to get the airtime advance to call again. I called again at 16:32. The line was not clear in the beginning of the call, so I couldn't hear the agents name. This agent was helpful and we almost managed to resolve the enquiry before the line got cut due to my airtime running out. We were in the final stages of reducing my installment.

I called again at 16:36, I didnt get the name of this agent. I told me there cannot be an arrangement made due to my debit order date. This information is given was totally different to what I was told by the second agent who was busy finalizing the arrangement. I told the agent this, and he got agitated. He then gave me a contact number to sms so I can receive a callback.

I then sms'd the number and received the callback at 16:50. This agent didnt listen to my enquiry and just transfered me to a department I had no business with.

Therefore, may you please address these people as you cannot have such unprofessional people working for you (Capitec bank). I understand, they are probably finishing work at 5pm hence the poor service. This is no excuse though.

Lastly, I spoke to Michelle on the WhatsApp line. She rendered poor service as well. She cannot answer basic questions, and then process to ask me to rate her poor service. The audacity!!!

If this is how Capitec do business lately. I will take my business elsewhere.