Poor service regarding ********** Transaction

I Reported a ********** transaction of R20 000 at Capitec Nigel were I asked to block the account of the ********** . They told me I need to open an SAPS case and I did. Today I went back to Capitec Nigel where they told me that the money is already gone and there is nothing they can do. The account of the ********** is also at capitec and they can trace the money but they did not want to assist me. I even phone the customer care line and they told me also the can't do anything. Im really disappointed in capitec. I have been with them from 2013. This is the worst service I have ever received from them.