Poor service recieved at Capitec Bank in Jabulani Mall

Today the 17th of April 2020 R6000 was withdrawn from my account without my knowledge....and my card was with me at the time of the incident....I then immediately went to Capitec bank at Jabulani Mall to report what has transpired....I told them that I would like to get a refund of my money....they told me that they will not refund me but to cancel my card...i was so disappointed to with them for the fact that they are not willing to help me they told me straight to my face that they will not help me get my money back....they didn't even give me an option to say they will investigate or file a case at the police station nothing....hence I'm writing to you hellopeter to help me overcome his crisis.