poor service received from this bank

I feel that this bank does not care about the people that bank with them. I did a withdrawal yesterday 20/08/2020 at an ATM in Noordgesig, Soweto and the ATM did not give me the requested amount, but the rest of the money was not reversed into the account. My husband went to the Diepkloof branch and they told him that he should wait 7 days because the ATM is a Spark ATM and they need to investigate, OK, I understand that there is a procedure to follow but I need to know who is feeding my children whiles they investigating? come on guys! This is not our bank and therefore why should we suffer. This is not extra money this is a salary next week my children are going back to school and we need to use that money.

I've emailed the manager four times and no reply from her, as I told her in my emails at the end of the day it's not her children that his why she does not care and base on the reviews on Hello Peter the bank will not care as well.

Shame I will NEVER bank with this bank.