Poor service received

Yesterday i needed to send ststements from my bank account to another bank , all options that i thought could help ive tried but staff of capitec bank did not help me with the right information , or disabilities, hardly talked exept to other staff which is rude due to you are busy with a client! At the end of the day im stuck with R165 of statement costs , which they created without my permission and im in the minus on my savings account , due to no overdraft is allowed on my savings account , they refuse to assist in assisting me to report the matter further, this is affecting my account ,and my pocket this is so unfair that Capitec Bank staff are not looking out for customers , and it looks like they target sertain customers to pay unneccasary costs. Its unhumanly.