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JJ
JAF J

1 reviews | Active since Nov 2022

09 Nov 2022, 16:12

Poor service received

After waiting for almost 4 weeks to receive the outcome on 2 transactions that were processed on my card, an employee phoned me yesterday and explained that it was a mistake from my side and they do not dispute mistakes, after I have given all the facts and explained what happened over and over again and requested that she assist me with this, because I am not getting assistance from the other parties involved, I still got treated like a child, Very ironic that they are the only bank that cannot dispute transactions, they actually try to proof their clients wrong. I tried various other channels - got their complaints number and the call is not even answered after 15 minutes. I have been a loyal client for many years, I am totally shocked at their service.

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Replies (2)
Capitec Bank
Capitec Bank's reply09 Nov 2022, 18:05
Official
Good day Jaf

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards
Capitec Bank

JJ
JAF J's update10 Nov 2022, 16:08
Reviewer Update
After receiving a call from the complaints department and the promise to engage with the relevant dispute department, once again they do not have the right to dispute, although it is clear that their dispute department does not even seem to understand disputes. So I requested that someone perhaps could phone or email Mastercard to see what the options are, my request was declined. Everyone is stuck on - we do not have disputing rights, after 20 years I would rather now get a bank willing to stand up for their clients.