POOR SERVICE RECEIVED

Today I have made a withdrawal and got 1 of the R50 stained at Gezina Galleries Pretoria branch atm. I went inside to query and got it exchanged as other stores do not accept it and Lentheng a consultant confirmed that as she made a call contact to the head office and they cannot accept it back. But it is not my fault, the reason is I got it at their Atm, how in the first place did the bank accept the stained note? This is a trap. I have received a very poor to the poorest service today and don't recommend Capitec service to anyone. Ref Nr is ***9.