AS
Alfred S

1 reviews | Active since Nov 2020

03 Mar 2025, 12:37

Poor service on ***** department

Capitec is starting to annoy me with their security measures because they can't detect ***** happening under their noses they rather bother us who try to make an honest living. I have transferred R7500 on 24 February 2025 as a deposit to buy a car and later the same day after having the car on my position transferred the remaining balance of R45000 to the same account but to my surprise my account was frozen as they were saying that they detect *****, I received a call to confirm if the transaction was legit and I passed the security questions the funds were released. The following day the froze the recipient account as his now also being investigated for ***** that I don't have a problem be cause is their job so what's frustrates me most is that the recipient has taken his car back and I don't have my money into my account because the ***** department is still busy with the investigation. Can I have my money back it month end I have to pay my monthly bills since I couldn't make this deal happen. Capitec stop playing us I want my money back.

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Replies (2)
Capitec Bank
Capitec Bank's reply03 Mar 2025, 14:35
Official
Good day Alfred. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
AS
Alfred S's update05 Mar 2025, 09:27
Reviewer Update
Hello I received a call yesterday asking if I need my money back into my account and I said yes you may reverse it but to my surprise nothing has happened until now, I called in your ***** department and what they are telling me now doesn't make sense it looks like you really don't know what you doing or why you have such a department. You put a hold on my account and the recipient account for your stupid security measures now that's costing me, I don't have what I bought because the owner felt that I was ****ming him. Can I please have my R52500 back into my account R7500 plus the R45000