Poor service on a disputed transaction

Such poor service. A so called company i never heard of had debited my account for an amount of R299.00 on the 29 June 2018. I did not no this until i went through my transactions last week and picked it up, i immediately went to Columbine Square branch in JHB South and was told im logging the dispute late, it was a day or two late due to the public holiday! further more i had no clue about tour turn around times and the fact that you allowed this so called company to debit my account without authority. In any case the dispute was logged ,Your consultant Jade could not advise on turnaround and what the outcome may be,yes,i know its only R299 but it is my R299, as my bank what are you doing to protect the interest of your clients and to ensure they keep banking with you, nearly a week later i heard NOTHING, please can you sort this out asap, i never had an issue with Capitec until now, i would like my money back and as my bank and a banking organisation i urge you to put stronger measures in place to prevent ********** from just debiting money when and as they please, right now im not very comfortable having this account if anyone can take funds out without my signed authorisation allowing them to.