Poor service of reversing a payment

So i made a transfer to the wrong account. Capitec didnt phone me back to let me know they can get the payment back and they told me also they wont get the amount i paid back. And i need to pay a fee. They first take the fee you need to pay before they help so i lost the money and then they take there admin fee and then i lose money there i will close my account with capitec and move to a other bank