Poor service of capitec bank

On the 31/01/2020 a company called credit gain debit money from my account, so I went to capitec branch in vereeniging to enquire about it and the escalated the matter to the relevant department. Ever since that day I have been calling capitec to enquire and have been told that they are still busy with the investigation. I called them today and was told that they tried to contact me and couldn't reach me so that matter is closed. I will to reopen the matter again. Capitec does not take my matter serious, they have all my contacts phone numbers and emails to try to contact me if I was so important to them as the clients.