Poor Service - No sense of urgency and rude agents !!!

I am soo disappointed with their service

There is no sense of urgency at all

This is regarding my funds that are on hold from car rental which is R10 000 , I submitted all the required documents last week Thursday

When I called this morning they say they have a backlog, how is that my problem? The nerve of saying they are dealing with lot of clients,I am not the only client whose got this issue!!

I need my money urgently, it’s not like I am applying for a loan ! I can’t imagine how long it takes to apply for their loan ! If releasing my own money take a week after submit ting all the required documents!!