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DEON R
1 reviews | Active since Oct 2024
23 Oct 2024, 09:32
Poor Service Levels from Capitec bank
Good day, I am utterly disgusted with the service from Capitec bank. My account has been Frozen, and the court has granted the upliftment. I was told by Capitec phoenix that it takes 21 days to resolve this. It is now 1 and a half month and i am getting no joy from head office. Is Capitec going to pay the interest on my bills i have incurred because of the slow service. I would like a response, and this matter dealt with urgency. Contact Rehana ***
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Replies (2)
Capitec Bank's replyOfficial
23 Oct 2024, 11:39Good day DEON, we acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
Capitec Bank's reply23 Oct 2024, 11:39
Official
Good day DEON, we acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
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DEON R's updateReviewer Update
28 Oct 2024, 08:35Good Day, I have received no joy from Capitec. The agent say head office is dealing, and the system has a delay. Please can this be dealt with highest priority. Is Capitec going to reimburse me the debt I am incurring. What is the hold up. Should I go to Wendy Knowla regarding this matter and the debt i am in. Please contact Rehana ***.
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DEON R's update28 Oct 2024, 08:35
Reviewer Update
Good Day, I have received no joy from Capitec. The agent say head office is dealing, and the system has a delay. Please can this be dealt with highest priority. Is Capitec going to reimburse me the debt I am incurring. What is the hold up. Should I go to Wendy Knowla regarding this matter and the debt i am in. Please contact Rehana ***.