Poor service - Incorrect information AGAIN

<p>Writing again with disappointment in my heart. When I took out my loan (which was a battle in itself) I was assured by Prudence Ndlovu from the Greenstone branch (subsequently/ conveniently left the branch) that after 2 to three months I would be able to apply for rescheduling to reduce my monthly installment. This was not the case as I went to Capitec twice since to apply for rescheduling and being informed that I had to wait 4 months and again returning it changed again to 5 months....not as originally informed by Prudence. I can not and could not afford the monthly repayment, which leaves me with only one option if I don't receive assistance, to ensure no money in my account for the next debit order. Christmas is coming up and if I leave Capitec to deduct the same amount...I will have no money for Christmas.</p>