LM
Lindelwa M

1 reviews | Active since Jun 2016

10 Jun 2016, 12:36

Poor service in Paarl

<p>After a month waiting on my money from Capitec Bank Shop 4, 99 Lady Grey Street Paarl, I finally went to the Head Office in Bellville and got help from willing staff. My monies were paid within 4hours with no lies about the matter being resolved. Capitec Bank Shop 4, 99 Lady Grey Street Paarl your service needs major improvement and management needs an upgrade. Never have I seen such bad service and attitude from a Manager and Assistant Manager. Thank you Kagiso and Lelethu from Bellville Head Office for the excellent service and for listening to a Client that has a query. Good job Kagiso and Lelethu.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply13 Jun 2016, 07:11
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Roxanne Pridgeon will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank