1 reviews | Active since Jun 2016
POOR SERVICE FROM SIYABONGA
I went to capitec branch in motherwell shopping centre(Shop 31 Nyara & Maku St) and was attended by a consultant called siyabonga who never greeted and also did not show any interest in serving me.Secondly,The consultant never asked if there is anything else I need assistance with.I am not sure if he was trained to assist customers or his attitude is just not inlign with the customer service environmnent.I would like to also mention that this branch is slowly getting into this habit of not greeting customers as this not the first incident(I am not sure whether the staff is doing this because we are black people as the service is much better in other capitec branches in suburb areas like greenacres).IF YOUR STAFF CONTINUES WITH THIS BEHAVOUR I WILL GADLY CLOSE MY ACCOUNT WITH CAPITEC AS I DID WITH STAND BANK .
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
As discussed telephonically, I trust that your matter is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your matter is now resolved.
Kind regards
Complaint Management
Capitec Bank
