POOR SERVICE FROM SANELE

Called the customer care centre and spoke to Sanele regarding a cash send voucher that was sent to me. The Atm went off while the transaction was still processing. Sanele tells me to go back to the sender as the sender is the one who is supposed to call them not me. How is it in 2022 that a voucher cannot be picked up using the receivers cell no or the C-no. I'm very disappointed with the service received and the attitude I got. If that's how the vouchers work, then your tech guys need to update the service to be like your competitors. Your fnb, standard bank and nedbank just need a cellphone number and voucher number to trace the transaction. I'm so livid as I'm now stranded and cannot pour petrol!!!!!