Poor Service from Poor Capitec Employees - Great Bank though..

Its a real shame when a Bank that has worked so hard to earn a reputation of a peoples champion over many years gets destroyed by employees who don't value their jobs.

My trauma began with an a Dispute Centre employee in Cape Town, Shawaal Ariefdien. He did not pronounce my name correctly, never introduced himself and then went on to dictate to me why he would not REVERSE A ********** TRANSACTION. After my earnest appeals, he still arrogantly insists he has a complaints department who can deal his decision.

I have compliments to the Upper Management for building a superior banking app and easy to use banking system but you have lost a client.

I guess sometimes cheap banking fees attracts employees who feel they have to give a "CHEAP" service. I have private banking accounts with Nedbank and FNB and was driven to save a few rands through Capitec.

I can confirm that I have banked over 2 Million with Capitec in the last 18 Months. Sadly I am not the type of client they respect.

Since they don't respond to Hello Peter complaints, this is just candy for prospective clients.

Good Luck Capitec.