POOR SERVICE FROM NKOSANA,ITUMELENG AND NONHLANHLA AT CAPITEC BRANCH DAWN PARK SHOPPING CENTRE

I would like to report the following consultants at Capitec Branch, Dawn Park Shopping Centre 1. Nkosana - for calling security from the centre to chase me out of the branch without a valid reason. (He did not have his name tag by the way)

2. Itumeleng - for telling security that customers can't be in the branch for over a certain amount of time(is this new Capitec policy?)

3. Nonhlanhla - for refusing to call the manager or supervisor in charge as the branch manager was not at work.

I was at your Capitec Branch in Dawn Park Shoppimg Centre branch yestesterday. Not first time going to the branch, probably my third time. Got there sat with a consultant named Tshidi, we made jokes laughed, she could not assist me with my query, I then told her I was going to sit down so i can use the Capitec Wifi after Tshidi gave me the password being 'available' for this week.

I sat down downloaded the Capitec app using the Capitec Wifi,also doing other things on my phone like chatting on whatsapp.

The downloading was taking too long because my phone has problem.

One consultant named Nkosana came up to me, without greeting, asked if he can assist me while I was sitting down, I told him I was fine, he asked 2nd time i said i was fine, he asked 3rd time, i said i was fine,the fourth time i got frustrated, told him i did not want to speak with him anymore and i told him to walk away from.

Nkosana got emotional and called security from the centre to take me out, i refused to go out.

Why did Nkosana do do this?? I am a client, he told the security he felt unsafe, when i confronted him he said that i was on Whatsapp,am i not allowed to be on Whatsapp while im in the branch?

Another consultant, Itumeleng told security I am not allowed to be in the bank for longer than a certain amount of time(is this new policy from Capitec?)

Another consultant or usher at the door refused to tell me who is charge today since branch manager and assistant branch manager were not at work.

I just opened my account last week with Capitec, I was at the same branch when I opened it, password was 'transparent' , they gave it to me.

I was planning to move all my banking and salary to Capitec from FNB but not anymore, PLEASE CLOSE MY ACCOUNT FOR THEELSE REASEONS 1. NKOSANA CALLED SECURITY ON ME FOR NO VALID REASON. 2. ITUMELENG SAID CUSTOMERS ARE ALLOWED ON CERTAIN AMOUNT OF TIME IN THE BRANCH. 3. NONHLANHLA REFUSED TO CALL PEEESON IN CHARGE.

MAIN REASON IS NKOSANA. PLEASE FIRE NKOSANA OR TAKE HIM TO ANOTHER BRANCH, IF I DECIDE TO CONTINUE BANKING WITH CAPITEC, I DON'T WANT TO SEE HIM AT DAWN PARK,CAPITEC BRANCH.