Poor Service from Forensics

I'm so disgusted by your forensics department. YesterdayI was in the Branch and they called the department for pver 15 monutes no one could pick up. Samu from Mall of Africa was very helpful and took all my details down so that I could rush off to work as I didn't have time to wait for them. I sent them all the required documents that they needed to establish if I was entitled to the funds that I received in my bank account. I'm now waiting for 1 lazy potato to give feedback. I've been calling the branch since this morning and the person who was supposed to give feedback was out of office. How can you leave your desk without even getting started with your daily duties. I want my hard earned money. It's day 2 without access to the funds