Poor Service from Capitec Bank

Good day. I transferred money with my capitec app to another capitec account holder on the 3rd of March 2025, the funds never went to the capitec account holder, I had to enquire what happened and I was informed that my money went to 1st for women, we logged a query and I was informed that it will take 7 to 14 working days for my money to reverse bank to my account, after waiting more than 14 working days, I had to call again and follow up, now I am being told that it has declined and I will never get my money or I must follow up on my own, how will I follow up when I dont't transaction batch number, which capitec will never give it to me, I am left with one option openning a ***** case, how do I trust Capitec again, it has proven the uselessness of this bank. I want my hard earned money.