Poor service from Capitec Bank ***** department

My wife and I logged a ***** case in December, with regards to funds that was ****** from my account at another bank. the ***** tried to get the money out through my wife's Capitec account, but Capitec managed to stop the transaction in time and informed that they will keep the money safe until their investigation is complete. They concluded their ***** investigation in February, but I have not received the funds back. I received an email request from a lady by the name of Tandeka in March (after the mail was initially sent to the wrong email address) to confirm my banking details and ID which I responded to immediately. I was told that I will receive another email to set up a Teams meeting to confirm my identity before the funds could be released. Upon inquiry about 3 weeks ago, we were informed that the email was sent, but upon requesting confirmation of the email address used, we found out that the wrong email address was used AGAIN. This is utterly pathetic and is costing me a lot of unnecessary interest that i am paying on the revolving credit facility I have at my bank, from which the funds were ******.