Poor service from Capitec Bank

Greetings

I am Zama Mkhize, I am laying a complaint on behalf of my mother. My mother sent a R1000 to an incorrect cellphone no. Due to a finger error.

My mother is a pensioner n she is not very well health wise. She was sending money to her neighbour so she can buy groceries for her d next day.The R1000 was her last penny till now she hasn't bought d groceries n electricity.d consultant tried to call the d person who received the money bt d phone rang after that he switched the phone off.

The consultant advised my mother to go to the police station, they went with d neighbour bt she sat there for hours without anyone assisting her. i also tried to call him on the same day n spoke with him, i told him my mom's situation he promised to go to the bank till now nothing.i have tried to call him he's phone is off sometimes he doesn't answer.

Please assist my mother she stays alone as i said she is not well.please help her by reversing the money back into my mother's account.i don't want to c my mother stressing as she is stressing ryt now her sugar levels r rising n there's nothing that i can do to help her since m not working myself.

On the 27th we sent an e-mail to capitec bank but has not responded even today.

Please assist my sick mother to get her cash back as soon as possible so she can get food to eat.