Poor service from capitec bank

I wanted to withdraw money on the 23d of December at a atm the money was deducted out my account but no money came out atm I phone the lady said she will stop the money on her side and I will get the money back with in 24hour next day still no money I go on to the branch they can't help me they phoned in the still busy with the report on the 28 I phone no they stil busy I get refs I phone the next week no still nothing I phone complaints management they assured me they will fix the prob and again get a ref the week after I phone again no they say it takes 14works days I phone I today the phone just rings more the 15min with no answer I email I fb messages and no one can assist me with my own money very poor service I have never had to bef for my own money (R1000) may not seem much but for a un employed person its a lot of money