Poor service from Capitec Bank

My spouse recently opened a Capitec Bank account and even though her surname was still in her ****en name Capitec Bank picked up her surname as her married surname and opened the account under her married surname.

Now payments cannot go through and this forced my wife to apply for new ID with married surname. So my wife takes her temporary ID to Capitec Bank as she is awaiting UIF payments and Capitec Bank cannot accept temp ID.