Poor service from Capitec Bank

I am a client with Capitec since Jan 2015. When Cspitec USED to be looking after their clients and getting good rating from clients it WAS a pleasure to deal with Capitec

Since Capitec got big......the clients do not count any longer and it is basically since Mercantile Bank acquired Capitec where service went DOWN!!!

Short term loans are paid up to date and then out of the blue sms's come in stating account in arrears and credit insurance is not paid - THIS IS WRONG CAPITEC!!!!!!

Please ask competent people to do their homework before sending allegations like this to client and making one cross FOREVER for this bank!!!!

Client service is nothing but PATHETIC

I insist on an apology in writing from Captec bank!!!!