Poor Service from Capitec Bank

Good day.

I have credit card with Capitec Bank, for this month of April my payment was R1 127. 97, which is debited every month on the 15th. On 06 April 2022 I received an SMS stating that I will be paying R2 237.91. I called Capitec Bank to enquire about the SMS that I received, Capitec Bank told me that my matter has been escalated to the relevant department, I should wait for 24 hour. I C called again after 24 hours but still they couldn't give me a feedback.

On 12 April 2022 I received a call from Capitec Bank they told me that my account is on arrears, I asked the lady who called me to confirm what she's saying, she told me to hold for few minutes, then she told me that my account is up to date, it's not on arrears. She said the mistake is on their side, Capitec Bank will rectify the mistake and on the 15th of April I will be paying R1 127.97 not R2 237.91.

On 16 April 2022 Capitec Bank debited R2 237.97, which is the amount that they said they won't debit. I am not happy with what Capitec Bank did.

I am asking Hallopeter team to assist in this matter. All I need is for Capitec Bank to Debit what is due to them and pay back what is due to me.

Thank you. K.M.P. Ratsoma