Poor service from Capitec Bank

I am so disappointed in Capitec Service with regards to my query. I logged an eft recall and they told me it can be done before I proceeded and now I'm getting no solid feedback with my query. I have 2 ref numbers, the first one done a week ago. I sent the money to a Standard bank account and now some agents are saying it's on Capitecs interbank whilst others are saying its at Standard bank and they are trying to request the money back.Why is this so complicated!!!!!!!!!!!!!!!!!.I need someone to sought my query out.Nobody is getting back to me and I have been charged R160 for the recall to be done but it hasn't been done yet!!!! My number is ***. Ref numbers ***4(first one) ***0