Poor service from Capitec

I would give 0 stars for Capitecs poor service.

I reported a ***** case on my account on 03/07/20 and sent them the SAPS case number on 04/07/20. They don't want to reverse the money and until now I didn't got ANY feedback from them. I phoned yesterday 28/07/20 to ask for feedback, the guy said he will sent a email to the lady who is working with the case I should keep my phone near me, she will contact me immediatly with feedback and guess what I'n still waiting for that phone call. Capitec's service is pathetic, and I'm still struggling to get my money back