poor service from Capitec

on the 02-02-2022 i went to draw cash had to use an absa machine as capitec has no atm in despatch eastern cape , the portable machine they have in one of the showp is useless. Any way the absa back atm did not dispense my R250.00 machine gave technical error , i have logged the case with noth Capitec and ABSA i dont care who sorts this out i want my R250.00 back i have now waited far too long the Reference number with *** , sort this mees out why must i wait 14 to 30 days to get my cash for a atm that has technical issue is not my problem i want my money i will log this till i get my money in my account.