DH
David H
1 reviews | Active since Aug 2009
09 Mar 2023, 09:06
Poor Service from bank and The Complaints Team!!
Wrote a complaint about Capitec on this site. Got a phone call from Siyasanga Blayi promising to resolve and "appearing" to be concerned about the issues raised, Get an email which does not address the issue and then back to the old silence. Capitec really are not there to help anybody. Promises made and not kept.
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Replies (2)
Capitec Bank's replyOfficial
10 Mar 2023, 12:22Good day David
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply10 Mar 2023, 12:22
Official
Good day David
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
DH
David H's updateReviewer Update
13 Mar 2023, 14:45The Complaint Management Officer (Siyasanga Blayi) has made no effort to deal with this. Not even reading the mails and documents provided to her. Socking to say the least, Capitec staff are not able to listen nor read information. Keep asking for documents that they have already have and have confirmed that they have received (in writing). The worst bank I have ever dealt with.
DH
David H's update13 Mar 2023, 14:45
Reviewer Update
The Complaint Management Officer (Siyasanga Blayi) has made no effort to deal with this. Not even reading the mails and documents provided to her. Socking to say the least, Capitec staff are not able to listen nor read information. Keep asking for documents that they have already have and have confirmed that they have received (in writing). The worst bank I have ever dealt with.