Poor service

I bought R250 using the capitec app on the 2nd of December 2021, money left my account but I didn't receive my airtime. 😡😡

I have visited different branches around my area and made calls which that alone has costed me more than the R250 I lost within a minute but it's amazing that now I must wait for Christ to come back for me to get my money back!!!

At first I was told the matter will be resolved in 24hrs but that became a week and approaching a 3rd week today!!! I've been a capitec client for almost 10 solid years but I must say I'm disappointed!!!