Poor service

I cannot accept the kind of service I have received from Capitec Creddlestone.

I went there last week sat to change my debit order Date for me CR card which it took an hour of unsuccessful work.

The system kept failing and not even the scanner was working, I understand this is not a problem an employee can do anything about.id prior been asked to bring my payslip and I would be assisted (ref capitec fourways), I got the payslip and went to creddlestone where I encountered the problem.

Staff told me it looked like the people from the head office nocked off and he'll contact Me on monday(26 June 2023) with feedback which he never called me.

Im only receiving the call today which they are telling me that I must again go back to the bank for them to call while I'm there.

This is unacceptable service they are telling they tried to contact me to no success which I have no record of.

They are refusing to email me the said feedback and for some reason the manager felt the need to jump in on the call at yell at me to give me the number to call instead when I asked them to tell the said office to call me to arrange for same.

Why must I wait for a week? Then yell at me you couldn't find me?

I've never received such treatment in any of the capitecs.

Please retrain the guys on customer service.

Services can't be out and expect me to be ok with it, what is that?