MM
Melody M
1 reviews | Active since Nov 2021
07 Sept 2023, 09:50
Poor service
I’m not really happy with capitec bank hand a loan with them they were not debit me on the day I receive my salary.I get paid on the last day of the month’ but they were debiting me on the 28.29 any date that suit them.I called their customer care and also went to the branch .but they still continue debiting me on the wrong date.so I decide to just pay the inter outstanding balance because I was fed up with them.so on the 4th of September I sent an email requesting for paid up letter also called and sent WhatsApp message on WhatsApp but till today I have not received my paid up letter.I’m so feed up and tired of this.I will not even refer this bank to my worse enemy
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Replies (3)
Capitec Bank's replyOfficial
07 Sept 2023, 10:16Good day Melody
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply07 Sept 2023, 10:16
Official
Good day Melody
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
MM
Melody M's updateReviewer Update
07 Sept 2023, 17:39I would like to sincerely thank Shaakir Thomas from the complaints department.who took to his time to assist me with the issue of the paid up letter and the lady from the Montclair branch who assisted me with good manner and good customer service.
MM
Melody M's update07 Sept 2023, 17:39
Reviewer Update
I would like to sincerely thank Shaakir Thomas from the complaints department.who took to his time to assist me with the issue of the paid up letter and the lady from the Montclair branch who assisted me with good manner and good customer service.
Capitec Bank's replyOfficial
08 Sept 2023, 08:28Good day Melody
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply08 Sept 2023, 08:28
Official
Good day Melody
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank