POOR SERVICE

4 Months ago i went to Capitec in Soweto Meadowpoint to take a loan for the 2nd time...the first one was already paid up for 6 months...the when i went for the 2nd one in July and yes i also did n t miss any payments till my last debit that was this passed Friday that is the 25th of Oct 2019.when i woke up on Sat the 26th i woke up to find out that CAPITEC DEBITED TWICE IN TO MY ACCOUNT OF R2098.78...Befor anything i went straight to my bank ABSA that were they told me that they are unable to reverse funds taken from my account as Capitec has blocked them from doing so...then i went straight to the Capitec were i took a loan from in Meadow point found the consultant that assisted me with the loan as he was not able to help me i asked for his superior then a guy called Sipho was called and never assisted me in any how...the only thing he did was hand me a phone to speak to a team leader from the absa group that im not even quiet sure why was he speaking with me as the ppl who debited from my accout was Capitec.On top of that the stuff there is just making noise there is no order...all i wanted was a simple answer as to when will my money be reversed back onto my account no one said a thing.Today again i called the same branch again guess what i spoke to a girl named Botlhokwa who kept on saying that she couldnt hear me on the phone and i said to her 'THAT YOU WONT HEAR ME BECAUSE YALL ARE ALWAYS MAKING NOISE AND FULLING AROUND THE BANK DURING WORKING HOUR'...Again i was NOT ASSISTED. Inspectors should just go there and check there is no order.