Poor service.

I did a cash send transaction on the 26th of December 2021 and it wasn't successful the money was supposed to be reversed to my main account but it wasn't, when I visited the branch on the 28th they said it'll be reversed within 48 hours but I waited days without the money being reversed and I went to the branch again on the 31st and they told me that it wasn't reversed by the Capitec consultant who was supposed to reverse it, until today 5th of January my money hasn't been reversed and I have to waste my other money to visit them again.