Poor service

I app**** credit card assisted by Naashief Baatjies and later by Simangaliso mncwango both of them failing to keep their promises they advised me last week to send my bank statement I did sent ,today when I do a follow-up the other lady said on the remarks they missing bank statement, this is honestly a pain that am going through with capitec at the moment, poor service I received 😢 am so disappointed