Poor service

I am so mad with the poor service I have received from Capitec bank. It almost 1 month 2 weeks now were they are failing to resolve my case of not receiving my prepaid tokens. I was first told the meter numbers is in arrears that the reason I didn't get the tokens but when I contacted the municipality they told me there no such and I even got prove from the municipality that no purchase was received for the amount I bought that day and didn't receive tokens for. I sent the prove to Capitec bank since they also requested it but till today I am still informed by them that they still investigating. If you don't call Capitec bank regarding follow they will not bother to even update you regarding the process. Prove was sent to them 03/10/2024 I called them today 10/10/2024 I'm told they still waiting for feedback like really.When I ask the bank to send me prove that my prepaid meter was in arrears they fail to do so I just get stupid excuses from them but I'm required to send proof to them since I'm disputing they findings.