POOR SERVICE

I went to Capitec bank at The Walk in Langenhoven park to have my app installed. I was helped by 3 consultants - Michelle, Tash and another coloured young lady, I didn't get her name because they had no name tags on.

1. Michelle Upon my arrival I was helped by the consultant mentioned above. She tried to help me with the app but failed. What I didn't appreciate about her was her tone every time she made contact with me. Her tone was condescending. She at one point got frustrated when the app couldn't upload and asked: " Are you sure this number you have given us is working? " I rep**** and told her it does. She took her phone and called my phone then says " oh yes it is working." I felt like she was insulting my intelligence.

2. The coloured lady - I do not have her name Michelle called this lady to come help. She comes grabs my phone and connects to the wi-fi then says to Michelle "You know I don't have patience" She then calls Tash to come help "THIS LADY" referring to me.

3. TASH I move to his work station he takes my phone and goes through all the steps to get the app working. It still doesn't work. He says to me " THIS APP WON'T WORK BECAUSE OF ALL THESE PASSWORD YOU HAVE ON YOUR PHONE" i then ask him what that has to do with anything he says: THIS WON'T WORK WHEN YOU HAVE THIS APP LOCK ON YOUR MESSAGES. I asked for my phone back b cause at this point I am getting very angry at his tone. He then says to me: "HEH BATHONG, WA NGALA? (ARE YOU GONNA WALK AWAY NOW?) I ask for my phone back the second time. He hands it back to me and says: "I suggest you go to that Vodashop up there and tell them Capitec cannot connect to your phone." I just walked out. I didn't get any help.

How do you guys train your staff? Am I as the client not supposed to walk out of there satisfied? I still cannot access my app because of the stinking attitude your staff gave me. I am. I am highly disappointed with Capitec. HIGHLY DISAPPOINTED!!!!