Poor service

Good day,

To whom it may concern.

I am a loyal customer at Capitec bank, and have always had great assistance and service. But unfortunately not this time, I have sent capitec my first email on 24/03/2020, requesting if Capitec can offer me assistance in any way during the lockdown. I have a loan and credit card with capitec. Due to the COVID 19 pandemic and lockdown we are experiencing in South-Africa, you were advertising that you offer a "payment break". I have requested for assistance regarding this to check if I qualify for a payment - break. the next day I got a reply from a consultant with the name of Dineo Mo***a (25/03/2020) saying that I will received a call in the next 2 working days, that did not happend.

Once again I have sent a email again on 15/04/2020 regarding this matter. Yet no response and we are going towards the end of the month. I am in a financial stress where I am not sure if I will be able to pay my installments on both my credit card and loan that I have with Capitec. I have tried calling your contact center many times and not getting trough to someone that can assist me.

I don't want my credit record being effected negatively therefor I asked for assistance from capitec. Tomorrow will be a month since my first email to Capitec.

I am highly upset and I wish to hear from you soon.