Poor service

Took the wife into Cornubia Capitec bank to open an account and after waiting for 15 minutes we finally saw a consultant. The lady attending to the wife could not assist and she called a supervisor that told the wife they cannot open accounts during the covid 19 period. Why did the lady at the entrance not know that Bd why are all the staff just laying around and chatting if they cannot help. Probably feeling nice to get paid for doing nothing