Poor Service Experienced 😢

Today I went to Capitec Bank Wynberg Mall Branch after several calls I made to Capitec Office with regards to my loan application made through an App with no luck to get hold of them.

Well when I get to the Branch the consultant gave me a ticket number 110 after I explained to her that I was there for loan application. I sat down waiting for my ticket to be called, however after few minutes the very same consultant came to me and said my ticket was misallocated (located in the deposit teller instead) she then gave me ticket number 112 which means I was then behind.

Well I accepted that, then my ticket was called. I went to the teller and we started the pre - loan application processes. However, before we even finished that then it was 17:00PM. Then the consultant told me that we are not going to finish the application since it was 17:00PM which means it was their time to knock off. Mind you, that wasn't my fault because they're the ones who mis allocated my ticket from the first place. The consultant ask me to leave and come back tomorrow. I left the Branch so disappointed without money and I was very hurt that even now my heart is broken and bleeding, I really needed that Money. I wonder how I trust Capitec Bank my salary, after experiencing such service, definitely I'm changing them from being my primary/main bank. They have failed to help me in times of needs😡💔💔💔