Poor service

My frustration with this is at its limits.

I logged this query on the 4th of October, I was told 3 TIMES that this has been sent to the relevant department and I will be updated. What I don't understand is how am I only updated when I send an email. I deal with customer service daily and this is pathetic service. Worse than that is the fact that this is dealing with a persons money and there has been no effort that I have seen from Capitec.