Poor service

I spoke with a consultant who's name is Motsamyi Diphapo ,requesting assistance. He was so arrogant and so rude , it sounded as though he was not interested at assisting me. I have worked in a customer service role and I know that you must be polite , be patient and be willing to assist the customer and answer all the questions. However that was not the case with this consultant. The service that I received was very poor and unpleasant. I'm extremely disappointed.